Terms of service

Effective date: November 10, 2026

These terms are an agreement between Route Referrals (“we”, “us”) and the business that signs up (“you”). By paying for or using Route Referrals you accept them. Whoever signs up for a business confirms they can bind that business. Questions: hello@routereferrals.com, or Route Referrals, 600 Congress Avenue, Austin, TX 78701.

1. What we provide

Route Referrals builds and runs a referral program for your business:

• a page in your colors for each of your customers, with a ready text, her own link and a QR code, and a welcome card for each person she sends, where they ask you for a time;
• alerts to you by email and, if you turn them on, on your phone, when someone asks;
• ready-to-send messages that you send from your own phone or your own email account;
• a list of reward credits to add in your own billing system;
• a short weekly report, and help from a real person.

We do not text or call your customers or the people they send. We do not run your billing system. Results depend on your customers and on you; we do not promise a number of referrals or new customers.

2. Price and billing

• US$ 97 per month, billed monthly in advance by card through our payment processor, Stripe. No setup fee, no contract.
• Your price never goes up while you stay. The monthly price of an active subscription is locked for as long as it stays active. If you cancel and come back later, the price on the day you come back applies.
• Taxes, if any apply, are added to the price.
• If a payment fails, we email you and try again. If it is still unpaid 14 days after it was due, we pause your program until it is paid: your pages stop taking new requests, and nothing is deleted. If it stays unpaid, the program ends as described in section 5.

3. Your responsibilities

• You are the sender. Calls, texts and emails to your customers and to the people they send come from you, your phone or your accounts, and you are responsible for them under the laws that apply to you (including the Telephone Consumer Protection Act, state telemarketing laws and CAN-SPAM). Our ready messages are suggestions; you choose whether to send them.
• “No” means no. Contact only the people who asked, the way they asked to be reached. When someone asks not to be contacted again, don't contact them again.
• Your customer list. You confirm you have the right to contact the customers you invite and to share their names and contact details with us so we can run the program.
• Rewards. You fund the rewards you choose and apply them in your own billing, using the list we give you. Rewards must never depend on a customer writing a review or on what a review says.
• You keep your login private and tell us if you think someone else used it.

4. What we do with your data

Your customer data belongs to you. We process it only to run your program, as described in our Privacy Policy. We use service providers to host and deliver the service (currently Cloudflare for hosting and the database, Resend for email, Stripe for payments, and Apple, Google and Mozilla push services for phone alerts). We do not sell it, and we do not use it to contact anyone for our own purposes.

5. Cancelling

• Cancel anytime. No phone call needed.
• Your program stays live until the end of the month you paid for. We do not refund partial months.
• When it ends, we send you a final list of earned credits to apply.
• We delete your program's data within 90 days after it ends. Backups are kept for up to 30 days.

6. Our right to suspend

We may pause or end the service if you do not pay, if you use it to break the law or to mislead people (for example fake reviews, buying reviews, or messages to people who said no), or if your use puts the service or other customers at risk. We will tell you why by email.

7. No warranty, limited liability

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or lost-profit damages, and our total liability for any claim is limited to what you paid us in the 3 months before the claim.

You will defend and cover us against claims that come from messages you sent, rewards you offered, or data you gave us without the right to.

8. Changes

We may update these terms. If a change matters, we will email you at least 30 days before it takes effect; it will not raise your locked price.