Privacy

Effective date: November 10, 2026

Route Referrals runs referral programs for local service businesses, like a lawn, pest or pool company. A business's happy customers share an offer with people they know, and the people who want it ask the business for a time. This policy says what we collect, why, how long we keep it, and your choices. Questions: privacy@routereferrals.com, or Route Referrals, 600 Congress Avenue, Austin, TX 78701.

What we collect

If someone sent you an offer and you ask for a time: your first name, your cell, and, only if you give them, your street and your email; which ways you agreed to be reached (text, call, email), with the wording you agreed to; and whether you want the customer who sent you to know you reached out.

If you are a customer of a business on Route Referrals: your name, and the email and phone the business gave us, so it can send you your own page; and whether you asked to stop messages about the program.

If you run a business on Route Referrals: your name, your business details, your login email and cell; the devices where you turned on alerts; and the customers and requests in your program.

From every visit: to stop abuse we keep a scrambled version of your IP address (a one-way code, never the address itself), which changes every day. Owners who sign in get one cookie that keeps them signed in for up to 90 days. We use no advertising or tracking cookies.

How we use it

• To pass your request to the business, the way you asked to be reached, and tell it which customer sent you.
• To give each customer her own page, and to show the business its program and its weekly report.
• To keep the service secure and stop spam.

We do not sell personal information, share it for advertising, or contact anyone for our own marketing. Nobody is contacted who didn't ask. A business sees only its own program; no other business does.

Who else processes it

Providers that run the service for us, only to provide it: Cloudflare (hosting, database in the United States, email forwarding), Resend (sending email), and Apple, Google or Mozilla push services (alerts on an owner's phone). An owner's invite to his customers goes out from his own Google account.

How long we keep it

• A request is deleted 180 days after it came in. If you became a paying customer of the business, we keep only your first name with the record of the customer's credit.
• A sign-in code works for 10 minutes; the record of each email we send (never its text) is deleted after 180 days; a device that stops taking alerts is removed after 30 days.
• If you ask to stop messages, we keep a scrambled version of your email or phone so the stop is honored.
• When a business leaves Route Referrals, its program is deleted within 90 days.
• Backups are kept for up to 30 days.

Your choices

• Stop messages about a program: use the “Stop these messages” link the business sends you, or email us.
• See, correct or delete your information: email privacy@routereferrals.com. We answer within 30 days, and may need to confirm it is you.
• California residents have the right to know, delete and correct personal information, and not to be treated differently for using these rights. We do not sell or share personal information as California law defines those terms.
• Do Not Track: our pages don't track you across other sites, so the signal changes nothing here.

Children

Route Referrals is for adults. We do not knowingly collect information from children under 13.

Changes

If we change this policy, we update the effective date above, and tell business owners by email before a change that matters takes effect.